F.A.Q.

Q: Where do you deliver?
A: 
Currently we deliver to residents of Central Arkansas, Northwest Arkansas, and the Memphis metropolitan areas.


Q: What are your delivery fees?
A:
$4.95 up to 7 straight line miles, and $1 per mile after the first 7.

 

Q: What is the minimum order size?
A: 
The minimum required food order is $15.

 

Q: Can I place a delivery order days or hours in advance?
A: 
Yes, you may specify a delivery date and time. For example, if you wanted a lunch delivery for tomorrow at noon, we recommend placing the order today to reserve your desired delivery time. The Chef Shuttle ordering system allows you to effectively schedule your delivery whether it’s today, tomorrow, or next week.

 

Q: What about drinks and beverages?
A: 
Some restaurants will offer drinks on their menu.  

 

Q: Does Chef Shuttle keep a record of my past orders?
A: 
Yes, in order to review a past order, login to your account and click on My Account on the upper right hand corner of the page. All of your past orders will be available. You may also call and speak with a customer service agent and they will be happy to review your orders and email a copy if you desire.

 

Q: Can I change my information after I register for an account?
A: 
Yes, you can modify your information at any point after registering with Chef Shuttle.  Log in to your account and click on My Account on the upper right hand corner.

 

Q: I am a sales representative or admin and send food to different offices. Do I need to create a new account with Chef Shuttle every time I order online?
A: 
When you place your first online order an account with your delivery information will be created. When placing future orders you may add additional addresses and delivery information to your account. All addresses will be stored within your account for ease of use in the future. In addition, your credit card information will be securely stored for future use and all orders will be emailed to you for submission to your accounting department.

 

Q: How do the Delivery Drivers get paid?

A:  Chef Shuttle delivery drivers, like servers in a restaurant, depend on their tips. Drivers receive 100% of all gratuities. They make every effort to earn your consideration through professionalism in appearance and demeanor, attention to detail while facilitating your delivery and transporting your food with care.  Your generosity is greatly appreciated.

 

Q: How long will it take?

A:  The average delivery time is 60 minutes. However, inclement weather, long food preparation time and peak hours all influence delivery times. When placing your order, you will be quoted an estimated delivery time. We strive to keep you informed of the progress in your delivery.

 

Q: How will my food be transported?

A:  Your order is transported in insulated bags specifically designed to keep food at the required temperature.

 

Q:  What if I want to add to my order?

A:  Adding to an order may delay your delivery time and can be done only if the driver has not left the restaurant yet.

 

Q:  What if I want to remove an item or cancel my order?

A:  Changing or canceling an order must be done within 5 minutes of placing the order. After that, we have to call the restaurant to see whether or not the food is already being prepared.

 

Q:  What are your delivery hours?

A:  Monday through Saturday from 11:00am - 10:00pm and Sundays from 11:00am - 9:30pm Central Time. 

 

Q:  Do you sell gift certificates?

A:  We offer Chef Shuttle Gift Cards that can be used at any restaurant on chefshuttle.com  Please click the Gift Card link to buy a Chef Shuttle Gift Card today!  Chef Shuttle Gift Cards are sent to the recipient via email.

 

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